Exchange Policy

We check every piece carefully before it ships, so our policy is simple: we offer exchanges, not returns or refunds. What this means We do not accept returns or give refunds because of a change of mind, size, fit, colour, or because you simply do not like the piece. Please check the size chart and the product details before you order. The only exceptions are listed below. Size exchange (ready-made pieces) A ready-made piece can be exchanged for a different size within 4 days of delivery. It must be unworn, unwashed and unaltered, with all its original tags and packaging. Exchanges depend on stock. Before we arrange any pickup, we confirm that the size you need is available, so you never send a piece back and are left without one. If that size is out of stock, we will offer to make it to order (delivery in 10-12 days) where the design allows it. If not, the exchange cannot go ahead and you keep your piece. You pay the courier charge for the pickup and for the delivery of the new size. We tell you the amount before we arrange it. In a rare, genuine case where you truly need a size we cannot supply, we may agree to a refund instead. This is entirely at our discretion, is decided case by case, and is never automatic. The piece must first reach us unworn, with all tags and packaging, and pass inspection. The return courier charge is deducted from the refund. Free alteration Some pieces offer a free minor alteration, such as a hem or a sleeve or length change. You can ask for it on the product page when you order, and tell us what to adjust. It is the easiest way to get a ready piece to fit. Made-to-order and custom pieces A piece that is cut to your measurements, made to order, or fully custom is made only for you. It cannot be exchanged or returned. Please check your measurements and details carefully before you pay. Manufacturing defect, damage or wrong item Because we inspect every piece before dispatch, this is rare. If it does happen, we will look into it and work to put it right. To report it, write to us within 48 hours of delivery on WhatsApp (+91 8232072830) or at groomskart@gmail.com with: - your order number, - clear photos of the problem, and - one continuous, uncut video that shows the sealed parcel being opened and the piece being taken out. We cannot accept a claim without the video. Once we have verified the claim, we put it right at our cost: a repair, an alteration or a replacement piece. A refund is given only if the problem cannot be put right after inspection (see our Refund Policy). If the damage happened in transit, we also take it up with the courier. What is not covered Wear, washing, alterations done by someone else, stains, damage after delivery, small differences in handwork, and slight colour differences caused by your screen. How to ask for an exchange Open your order in My Account, or message us on WhatsApp or email with your order number and the size you need. We will reply with the next step.