Cancellation Policy

Ready-made pieces: before dispatch You can cancel any time before the order is dispatched. Message us on WhatsApp (+91 8232072830) or email groomskart@gmail.com with your order number, as early as you can. If you paid online, the full amount is refunded; see our Refund Policy for timing. Ready-made pieces: after dispatch Once an order has been packed and handed to the courier, it can no longer be cancelled. You may be able to exchange it for another size after delivery; see our Exchange Policy. Made-to-order and custom pieces A piece that is cut to your measurements, made to order, or fully custom is made only for you, so it cannot be cancelled once the order is confirmed. Please check your measurements and details carefully before you pay. If you need to correct something, message us straight away; we will do what we can, but we cannot promise a change once work has started. Cash on Delivery Please choose Cash on Delivery only if you are sure you want the order. Refusing a parcel at the door is not the same as cancelling in advance: it costs courier charges both ways. A pattern of refused deliveries may mean Cash on Delivery is no longer offered to that account, and you can still order by paying online. Changing an order To change a size, address or item after placing an order, message us as soon as possible. We can usually help before dispatch, but we cannot change a made-to-order piece once it is confirmed. If we cancel We may cancel an order if the piece turns out to be unavailable or a price was shown by mistake. If you had paid, you get a full refund.