Frequently Asked Questions

Ordering and payment Q: What payment methods do you accept? A: UPI, credit and debit cards, and net banking through Razorpay, our payment partner. Cash on Delivery is also available in most areas; a handling fee of ₹2 applies and is shown before you pay. Q: Do I have to pay in advance for Cash on Delivery? A: Only for larger orders. On orders of ₹2,499 or more, you pay ₹199 online as an advance and the balance on delivery. Q: Is it safe to pay online on this site? A: Yes. Payments are processed by Razorpay. We never see or store your card, UPI or bank details. Q: Can I cancel or change my order? A: A ready piece can be cancelled before it is dispatched. A made-to-order or custom piece cannot be cancelled once the order is confirmed. See our Cancellation Policy. Sizing and made-to-order Q: How do I choose my size? A: Every product page has a size chart with real measurements for that piece. Check it before you order; our Size Guide shows how to measure yourself. Q: What does made to order mean? A: The piece is cut to your own measurements, so we ask for them before you pay. Delivery is 10-12 days. Because it is made only for you, it cannot be cancelled, exchanged or returned once confirmed, except for a manufacturing defect, damage or a wrong item. Q: Can I get changes made, or a fully custom piece? A: Some pieces offer a free minor alteration (a hem, a sleeve or length tweak) that you can request on the product page. Some pieces also offer a fully custom option, which is chargeable. For that, book a call and we agree the design and the price with you first. Q: Can I talk to someone before I buy? A: Yes. Message us on WhatsApp, or book a free audio call from a product page or from My Appointments in your account. Shipping and delivery Q: Where do you deliver? A: Across India, including Tier 2 and Tier 3 cities. Enter your PIN code on a product page to check your area. Q: How long does delivery take? A: Ready pieces take 6-10 days from the day you order, and made-to-order pieces take 10-12 days. The time for your PIN code is shown on the product page. Q: What does shipping cost? A: ₹0 per order, and free on orders of ₹2 or more. Q: How do I track my order? A: Use the Track Order page with your order number and the phone number used at checkout. Exchanges and refunds Q: Do you accept returns? A: No. We offer exchanges, not returns or refunds. We check every piece before it ships, and the only exceptions are a manufacturing defect, damage or a wrong item. In a rare, genuine case where an exchange is not possible, we may consider a refund at our discretion. See our Exchange Policy. Q: Can I exchange for a different size? A: Yes, for ready-made pieces within 4 days of delivery, if the piece is unworn and has its tags. We confirm the size is in stock before we arrange pickup. You pay the courier charge for the pickup and for the new size. Made-to-order and custom pieces cannot be exchanged. Q: What if my order arrives damaged, defective or wrong? A: Tell us within 48 hours of delivery on WhatsApp or email, with photos and one continuous unboxing video that shows the sealed parcel being opened. We will look into it and put it right with a repair, an alteration or a replacement. A refund is given only if it cannot be put right. See our Exchange Policy. Q: When do I get a refund? A: Only when you cancel a ready-made order before dispatch, when we cannot fulfil an order you paid for, or when a verified defect cannot be put right. Refunds are processed within 7-10 working days to your original payment method. See our Refund Policy. Other Q: I have a question that is not answered here. A: Message us on WhatsApp at +91 8232072830 or write to groomskart@gmail.com.