Frequently Asked Questions

Ordering & Payment Q: What payment methods do you accept? A: UPI, credit and debit cards, and net banking through Razorpay, our payment partner. Cash on Delivery is also available in most areas — a small COD handling fee applies and is shown before you pay. Q: Is it safe to pay online on this site? A: Yes. Payments are processed by Razorpay; we never see or store your card, UPI or bank details. Q: Can I cancel or change my order after placing it? A: You can cancel an order before it is dispatched. Once an order has shipped, it can no longer be cancelled — you're welcome to return it instead once it arrives. See our Cancellation Policy for details. Sizing Q: How do I know which size to order? A: Every product page has a Size Guide with real measurements for that item. Check it before you order — for occasion wear, an exchange takes longer than getting it right the first time. Q: What if I ordered the wrong size? A: Raise an exchange or return within the return window shown on your order. See our Return Policy. Shipping & Delivery Q: Where do you deliver? A: Across India, including Tier 2 and Tier 3 cities. Enter your PIN code on any product page to check delivery to your area before you order. Q: How long does delivery take? A: Typically 3-7 days depending on your location, once dispatched. Orders placed before our same-day dispatch cutoff are usually packed and handed to the courier the same day. Q: How do I track my order? A: Use the Track Order page with your order number and the phone number used at checkout. Returns & Refunds Q: What is your return window? A: See our Return Policy for the current window and what's eligible. Q: How long do refunds take? A: Once a return is received and approved, refunds are usually processed within 5-7 working days to your original payment method. See our Refund Policy. Other Q: Do you offer customisation? A: Sometimes, depending on the product. Message us on WhatsApp with what you have in mind and we'll let you know what's possible. Q: I have a question that isn't answered here. A: Message us on WhatsApp or write to support@groomskart.com — see Contact Us.